Solutions : Reduce Support Costs and Streamline Customer Evaluations

Reduce Support Costs and Streamline Customer Evaluations

Did your development team test your product with all the available drivers out there?

Compatibility issues. Data connectivity issues. These are just some of the headaches your technical support people may encounter when trying to work through a customer evaluation.

They might even have to hold the customer's hand as they figure out where to obtain, configure, test and troubleshoot the data connectivity piece.

They may even send your customers to one of your competitors to obtain a data connectivity driver. And then what's to stop your competitor from offering them a one-size-fits-all deal?

Is your support team trained to take calls on data connectivity issues? Do you even want them to?

And, if your application is based on a database vendor's driver, your support people are at the mercy of the database vendor's support people, whose focus is on the database itself, not the connectivity components. They might be waiting a long time for an answer to help out your customers.

Reduce Customer Deployment Issues with Connectivity that Works Out of the Box

DataDirect connectivity components work out of the box with any database.

Plus - you're assured that the driver you tested with your application is the driver your customer is using. Eliminating these deployment issues makes your customer evaluations and pilots go much smoother and faster. And, if issues do arise, you have the confidence of being backed by our experienced support team who is here 24x7 to respond quickly to your needs.

Next, find out how you can improve your application's reliability, performance, scalability, and functionality.

Contact an OEM sales rep today to talk about licensing options.