Worldwide Telephone Support Satisfaction
Every year we are told by our customers about how they are satisfied with our telephone support. Below are some of our results:
TELEPHONE SUPPORT SATISFACTION (WORLDWIDE)
Ability to reach technical personnel in a timely manner ........98% Ability to understand and identify your problem ...................96% Timeliness of answer/workaround from date Effectiveness of the answer/workaround .............................94% Software skill level ...........................................................97% Ability to keep you advised of problem status .....................96% Professional attitude and courtesy ....................................100% Effectiveness of problem escalation management ................96% OVERALL SCORE .........................................................97% |
The customer survey statements are the result of The OMEGA Group independent survey of DataDirect customers. These survey audits are in accordance with generally accepted survey auditing standards.
