DataDirect - Phone Support
SupportLink telephone support is available to customers with SupportLink maintenance agreements. To inquire about a SupportLink agreement or to purchase or renew an existing SupportLink maintenance agreement, please contact the sales office for your area.
If you are evaluating a DataDirect product, please see Evaluation Help.
Standard hours of operation are Monday through Friday, with hours noted below. Emergency calls outside of these hours will be routed to a 7x24 mobile phone.
SHADOW PRODUCTS
(includes ClientBuilder)
Location | Operating Hours | Phone Number |
North America | 9:00 - 7:00pm ET | 800-505-6366 |
EMEA (except Germany) | 9:00 - 5:30pm GMT/BST | +44 (0)1753 218949 |
Germany | 8:00 - 6:00pm CET | 0800 181 78 94 |
Japan | 9:00-12:00 | 0120.20.9613 |
ALL OTHER PRODUCTS
Location | Operating Hours | Phone Number |
United States | 9:00 - 8:00pm ET | 888-DDANSWR |
Canada (English) | 9:00 - 8:00pm ET | 919-461-4567 (English) |
Canada (French) | 8:00 - 6:00pm CET | 919-461-4513 (French) |
Belgium | 8:00 - 6:00pm CET | 0800 12 049 (Dutch) |
UK | 8:00 - 6:00pm CET | 0800 169 19 06 |
France | 8:00 - 6:00pm CET | 0800 911 453 |
Germany | 8:00 - 6:00pm CET | 0800 181 78 94 |
Netherlands | 8:00 - 6:00pm CET | 0800 022 0503 |
Other EMEA Countries | 8:00 - 6:00pm CET | +19194614511 (English) |
Japan | 9:00-12:00 | 0120.20.9613 |
Latin America | 9:00 - 8:00pm ET | +19194614567 (English) |
Australia, Asia/PAC | 8:00 - 6:00pm CET | +19194614511 (English) |
If you are outside the United States and purchased from a distributor, contact the distributor both to purchase a SupportLink agreement and to receive support.
